FAQ

 

To buy this thing, do this:

1. Select Add to cart
2. Go to the cart and select check out
3. Put the kids to bed, Grab your party favors, download the show, watch the show. Whatever you want. After that, watch it again.

 

Need answers? Having trouble? Here are some questions other slow people have asked. If you don't find your  problem here, contact support at support@joeclair.com 

Please don't send emails straight to me if you have problems. You’ll be waiting on me forever to help you out but the support personnel knows how to work the system and can hook you up faster.

What precisely does this site sell?

Here you can buy both digital copies of  Joe Clair And Friends Comedy Show standup performances, and tickets to his live tour dates. Digital performance copies are available in various formats: video, audio, or both. Once you purchase one of those, you'll be shown how to view or download the show.

 

What format is the digital material in?

The downloadable video files are H.264 encoded in an MP4 container. Audio files come in two formats: lossless FLAC and MP3. If you're not sure what FLAC is, download MP3. The audio downloads are available split up into tracks for ease of use. All the files should be playable in any modern system. We recommend the free and open-source VLC player for playback.

 

How do I pay for things?

For digital performance copies, we support payments via Amazon, PayPal, Dwolla and Bitcoin. You can use an existing balance with a provider, or a credit card, and so forth. For tickets, you can pay with any method the ticketing provider supports.

 

Are there any restrictions on what I can do with copies of shows?

For full information on this, please refer to our Terms & Conditions. But in short, the terms are "reasonable personal use". Once you bought a show, it's your to keep forever and watch/hear on any system you like. Please do not redistribute, broadcast, modify or sell the material.

 

Does it matter where I live?

We do not have any geographical restrictions on the service. However, our payment providers might, so if you run into that, drop us a line and let us know which payment providers do serve you.

 

Do I need Flash to watch the shows?

No. Streaming is in HTML5 direct video mode where available. Flash kicks in if you don't have a compatible browser.

 

The digital shows are too cheap! You should have a donate button.

We think $5.99 is a fair price for these shows. If you want to contribute more, we suggest that you use our "gift" function to send the shows to friends or enemies.

 

ACCOUNT ISSUES

I never got my confirmation email after buying.

Check your spam folder. If you still can't find it, please contact support directly.

 

I hate it. How do I get a refund?

If you would like a refund, please contact our support staff with your payment receipt, and they can take it from there.

 

 

DOWNLOADING / STREAMING

My downloads are slow and/or got interrupted.

We use Amazon Cloud and Highwinds for distributing the digital files, and they find a server closest to your location for the best possible speed. However, sometimes connections can be slow. If you have trouble:

• Try using a download accelerator like DownThemAll!
• Try another internet connection if possible

If you have no luck or run into download restrictions, please contact our support staff.

Streaming is glitchy or doesn't work.

Our video streams are true adaptive streaming, and this should work on any browser. If your connection is slow, they will automatically adjust to a lower-quality. If this does not work, below the video is a link to lower the technology level to a regular standard-definition stream. 

 

If neither of these options work, the first thing to do would be to try another computer or connection. If you still have no luck, please try downloading the file and transfer it to whatever device you prefer to watch/listen on.

I'm getting a picture, but no audio.

Please try the "lower tech" alternative stream first. Some devices, including Smart TVs, can be less compatible with true streaming audio. If this does not work, try changing the way you're watching it - for example, playing it through a set-top box like Apple TV, Chromecast etc. If none of those work, please contact our support staff.

I tried to download something to my iPad/iPhone/Kindle/Xbox and it didn't work.

Although some of these devices can stream audio & video, most of them cannot save downloads. If you would like to download the shows for viewing on your device, download it to a computer and transfer or sync the file from there. If you don't know how to do this with your device, please contact support at the device's manufacturer.

TECHNICAL ISSUES

I tried to burn a DVD but it didn't work.

The video and audio files we provide are as mainstream and compatible as we can make them, so they should work for the vast majority of software out there. Unfortunately we're not able to offer support for DVD burning. If you need help burning a DVD, please contact the manufacturers of the software.

I have problems playing a downloaded video.

Please try VLC Player (videolan.org/vlc) which should be able to play the file fine. If you continue to have trouble, try another download or contact support.

 

NONE OF THE ABOVE HELP?

Send an email to support@joeclair.com and we'll do our best to help you out. 

 

Use of this site, and ticket purchases through this site, is subject to our Terms & Conditions and Privacy Policy.